SUNGLAZE POLICIES

Shipping & Returns

We want your Sunglaze experience to be clear from checkout to delivery.

Shipping and delivery

Available delivery options, estimated delivery timing and any shipping charges are shown at checkout where applicable. Delivery times may vary by destination and courier service. Tracking details will be shared when available.

Return and replacement eligibility

Sunglaze accepts return or replacement requests only when an item arrives damaged, defective, or different from the item ordered. Change-of-mind returns are not accepted under this policy. This policy does not limit any rights that cannot lawfully be excluded under applicable law.

How to report an issue

Contact hello@sunglaze.in as soon as possible with your order number, a description of the issue, and clear photographs of the product and packaging. Please wait for confirmation and instructions before sending an item back.

Review and resolution

Our team will review the information and confirm the available resolution, which may include a replacement or refund depending on the circumstances and applicable law. Keep the product, packaging and included accessories until the review is complete.

Refund timing

If a refund is approved, the method and expected processing steps will be communicated by customer care. The time for funds to appear may depend on the payment provider or bank.

Still to confirm: The time limit for reporting an issue, whether Sunglaze covers return shipping, inspection turnaround, and refund processing timelines. These should be set by the business and shown clearly before purchase.