Good service.
Clear answers.
Everything you need to know about ordering, delivery, returns and looking after your Sunglaze frames.
Shipping & delivery
When will my order arrive?
Orders are processed after confirmation. Delivery timelines depend on the destination and the courier service. Your shipping confirmation and tracking details, when available, are the best source for your order’s progress.
How can I track my order?
Use the tracking details shared with your shipping confirmation. If you have not received an update, email hello@sunglaze.in with your order number.
What are the shipping charges?
Any applicable shipping charges should be shown at checkout before you place your order. Please review the final order summary before payment.
Returns & exchanges
Can I request a return or exchange?
If your item arrives damaged, defective or incorrect, contact hello@sunglaze.in promptly with your order number and clear photos of the item and packaging. Our team will review the request and explain the available resolution.
What condition should an item be in?
Please keep the sunglasses, packaging and any included accessories in their original condition while your request is reviewed. Do not send an item back before receiving return instructions.
Are all purchases eligible for a return?
Eligibility may depend on the reason for the request and the condition of the item. Contact our support team before shipping anything back so we can confirm the next steps.
Product & care
How should I care for my sunglasses?
Use a clean microfibre cloth, store your sunglasses in a protective case and avoid placing the lenses face-down. Keep them away from excessive heat and harsh cleaning products.
How do I contact Sunglaze?
Email hello@sunglaze.in and include your order number if your question relates to a purchase.
These are initial customer-care guidelines. Specific delivery windows, return deadlines, eligibility exclusions and refund-processing times have not been provided by the business and must be confirmed before these policies are treated as final legal terms. Checkout terms and any consumer-law obligations take precedence.
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